Order Delivery
Last updated: August 2026
In short
- Free over RON 500, RON 25 below this threshold.
- 1–2 working days in Oltenia, 2–4 days in the rest of Romania, via Fan Courier / Sameday.
- You can pick up your order in person from our Craiova store, as soon as payment is confirmed.
Delivery costs
| Order value | Delivery cost |
|---|---|
| Over RON 500 | Free |
| Under RON 500 | RON 25 |
The delivery cost is shown in the shopping cart before you finish your order, so you know the final total before paying.
Delivery times
| Area | Estimated time |
|---|---|
| Oltenia (Dolj, Gorj, Mehedinți, Olt, Vâlcea) | 1–2 working days |
| The rest of Romania | 2–4 working days |
| Pickup from the Craiova store | Available as soon as payment is confirmed |
Orders placed by 14:00 on working days are processed the same day; orders placed after 14:00 or on weekends are processed the next working day. Times are estimates and may vary with the courier and delivery area; in any case, delivery takes place within at most 30 days from the conclusion of the contract, in line with GEO 34/2014. For products marked "on order", the specific time is communicated before the order is confirmed.
Delivery methods
- Express courier (Fan Courier / Sameday) — delivery to the address you indicate, anywhere in Romania, with cash-on-delivery available (cash or card at the courier). You receive the AWB tracking number by e-mail (and, where applicable, by SMS from the courier).
- Pickup from the Craiova store — Aleea Arhitect Duiliu Marcu nr. 14, Craiova 200699; hours: Mon–Fri 09:00–18:00, Sat 10:00–14:00, closed on Sundays. We let you know by e-mail when your order is ready for pickup. We do not offer local delivery with our own staff in Craiova — only store pickup or courier.
Receiving your parcel
- Check the parcel's integrity on receipt. If the packaging shows visible damage, you can ask the courier to open the parcel on delivery and record any problems, or you can refuse the damaged parcel — let us know immediately at [email protected] or +40 351 444 444.
- Products remain the property of ALTANET S.R.L. until paid in full; the risk passes to you upon physical handover of the products.
- If a parcel cannot be delivered (recipient not found, incorrect address) and comes back to us, we contact you to arrange redelivery; the cost of a new shipment may be borne by the customer if the address provided was incorrect.
Accompanying documents
Every order is accompanied by the fiscal invoice (sent electronically to the e-mail address associated with the order and available in your account under "My orders") and, where applicable, the warranty certificate.
Questions about delivery?
[email protected] · +40 351 444 444 (Mon–Fri, 09:00–17:00) · Order tracking: altamag.ro — Track your order
ALTANET S.R.L. · Strada Caracal nr. 162, Craiova, Dolj · CUI RO15748710 · J16/1373/2003