Service & Warranty

The legal warranty of conformity

All products sold on altamag.ro by ALTANET S.R.L. benefit from the legal warranty of conformity provided by GEO 140/2021: we are liable to the consumer for any lack of conformity existing at the time of delivery and discovered within 2 years of delivery.

• If the lack of conformity appears within the first year after delivery, it is presumed to have existed at the time of delivery, without you having to prove it.
• For refurbished (reconditioned) products, the applicable legal warranty of conformity is 12 months from delivery, as the law allows for second-hand goods — this period is shown explicitly on each refurbished product page.
• The legal warranty exists independently of any commercial warranty and cannot be limited or made conditional upon it.

Warranty by product type

For business (legal-entity) buyers, the manufacturer's commercial warranty applies, according to each product's warranty certificate.

Where you can take a product under warranty

For products with a 24-month warranty, consumers have two options, at their choice, throughout the warranty period:

1. Directly to any authorised manufacturer service centre — go with the fiscal purchase invoice (and the warranty certificate, if the product has one) to any authorised service centre of the manufacturer in Romania, throughout the 24 months. The network of authorised centres is listed in the warranty certificate or on the manufacturer's website. You do not need our prior approval.
2. Through Altamag, as the seller — hand the product over to us (at the store or by courier), and we handle the resolution, following the steps below.

Whichever option you choose, your rights under the legal warranty of conformity against the seller (GEO 140/2021) remain untouched. Keep the fiscal invoice — it is the proof of purchase and the document on the basis of which the warranty is granted.

Your remedies in case of non-conformity

Under GEO 140/2021, for a non-conforming product you are entitled, in this order, to:

1. Repair or replacement of the product — free of charge, within a reasonable period that cannot exceed 15 calendar days from the moment you informed us of the lack of conformity (agreed together depending on the nature of the product), without significant inconvenience to you. Transport of the product to and from service is free for you under the warranty.
2. A corresponding price reduction or a refund (termination of the contract) — if repair/replacement is impossible or disproportionate, if we failed to remedy the non-conformity in time, or if it reappears. The refund is made within at most 14 days from the date we were informed of your decision.

The time during which the product under repair is out of use extends the warranty period accordingly.

How to claim the warranty — step by step

1. Keep the invoice and the warranty certificate — they are required for any in-warranty service request.
2. Contact us — describe the problem at [email protected] or +40 351 444 444, mentioning the invoice number and the product. You can also use the form on the site.
3. Send or bring the product — to the store at Aleea Arhitect Duiliu Marcu nr. 14, Craiova, or by courier to Strada Caracal nr. 162, Depozit 8, Craiova, Dolj, 200745. For warranty requests, transport costs are not borne by you.
4. Diagnosis and resolution — we analyse the product and repair or replace it within the legal deadline; we keep you up to date by e-mail or phone.

What the warranty does not cover

• faults caused by improper use, contrary to the manufacturer's instructions;
• mechanical, thermal or liquid damage occurring after delivery;
• unauthorised interventions, hardware or software modifications performed outside authorised service centres;
• normal wear of consumable components (for example, batteries — the specific periods indicated by the manufacturer apply).

Loss of data stored on equipment sent to service is not covered by the warranty — we recommend making a backup before handing over the product.

Out-of-warranty service

For products out of warranty, we offer paid diagnosis and repair services, with a quote communicated and accepted before any intervention. Details at [email protected].

Frequently asked questions about the warranty

ALTANET S.R.L. · Strada Caracal nr. 162, Craiova, Dolj · CUI RO15748710 · J16/1373/2003
E-mail: [email protected] · Telefon: +40 351 444 444