Terms and Conditions

1. Definitions and terms

altamag.ro — the online store owned and managed by ALTANET S.R.L., a Romanian legal entity, with its registered office in Strada Caracal no. 162, Craiova, Dolj County, registered with the Trade Register under no. J16/1373/2003, unique registration code RO15748710 (hereinafter referred to as "Altamag", the "Seller", or "we").

Site — the domain altamag.ro and its subdomains.

Buyer — any natural person aged at least 18, or any legal person or legal entity placing an Order on the Site.

Consumer — the Buyer who is a natural person acting outside their commercial, industrial, craft, or professional activity, in accordance with OG 21/1992 and OUG 34/2014.

User — any person who accesses the Site or creates an Account.

Account — the section of the Site consisting of an email address and a password, which allows the Buyer to place Orders and contains information about the Buyer and their history on the Site (orders, invoices, return requests, etc.).

Order — an electronic document generated as a result of the Buyer accessing the Site, through which the Buyer expresses their intention to purchase Goods from the Site. Each order receives a unique number formatted as ALT-YYYYMMDD-XXXX.

Goods — any product listed on the Site, including new, open-box, or refurbished products, to be supplied to the Buyer under the Contract.

Contract — the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the parties, under the conditions described in section 6.

Content — all information on the Site that can be viewed or accessed using an electronic device: texts, product descriptions, images, graphic elements, logos, as well as information communicated to the Buyer via email or other communication means by an employee of the Seller.

Specifications — all descriptions and characteristics of the Goods, as specified on the product pages.

2. Contractual documents

2.1. By placing an Order on the Site, the Buyer agrees to the distance communication method (email, telephone) through which the Seller conducts its commercial operations.

2.2. The Order will consist of the following documents, in order of importance: the Order (together with clear mentions of delivery and billing details), the Specifications of the Goods, and these Terms and Conditions.

2.3. If the Seller confirms the Order, this implies full acceptance of the terms of the Order. Acceptance of the Order is considered complete when an electronic confirmation (email) is sent by the Seller to the Buyer, without requiring an acknowledgment of receipt from the Buyer. The Seller does not at any time consider an unconfirmed order as having the value of a Contract.

2.4. This document, complemented by the Return Policy, Delivery Policy, Service and Warranty terms, Privacy Policy, and Cookie Policy, forms the contractual framework between Altamag and the Buyer.

3. Online sales policy

3.1. Access to place an Order is allowed to any User. For justified reasons, Altamag reserves the right to restrict a User's access to place an Order and/or to certain accepted payment methods if it considers that, based on the User's conduct or activity on the Site, their actions could in any way prejudice the Seller. In any of these cases, the User may contact [email protected] to be informed of the reasons that led to the application of the measures.

3.2. Communication with the Seller can be carried out through the addresses mentioned in the "Contact" section: email [email protected], telephone +40 351 444 444 (Monday–Friday, 09:00–17:00), or at the physical store at Aleea Arhitect Duiliu Marcu no. 14, Craiova.

3.3. All prices displayed on the Site are expressed in Romanian Lei (RON) and include VAT. The price displayed on the product page at the time of placing the Order is the price applicable to the Contract.

3.4. In the case of online payments, the Seller is not and cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the card-issuing bank, if its currency of issuance differs from RON. Responsibility for these costs lies exclusively with the Buyer.

3.5. Information presented on the Site is for informational purposes and may be modified by the Seller without prior notice; modifications do not affect already confirmed Orders. Product descriptions may be incomplete, but the Seller makes efforts to present the most relevant information, according to the details received from manufacturers.

3.6. Product images are for illustrative purposes; differences may exist between images and the delivered product, particularly regarding colors or presented accessories, without affecting the Specifications assumed on the product page.

3.7. In the case of obvious price or specification errors (for example, a derisory price resulting from a technical or human error), the Seller has the right to cancel the affected Order, notifying the Buyer and fully refunding any amounts collected as soon as possible, without any further obligations of either party to the other.

4. Client account

4.1. Creating an Account is free of charge and requires providing a valid email address and choosing a password. The Buyer is responsible for maintaining the confidentiality of the password and for all activities carried out through their Account.

4.2. The Buyer will immediately inform Altamag of any unauthorized use of the Account at [email protected].

4.3. Altamag reserves the right to suspend or close Accounts used fraudulently or in violation of this document, as well as to refuse Orders originating from such Accounts.

4.4. Accounts can only be created and used by individuals who are at least 18 years old.

5. Order and conclusion of Contract

5.1. The Buyer can place Orders on the Site by adding desired Goods to the shopping cart, and subsequently completing the Order by making the payment through one of the explicitly indicated methods (cash on delivery, bank transfer, or bank card — see "Payment Methods"). Adding a Good to the cart, without completing the Order, does not constitute the registration of the Order or the automatic reservation of the Good.

5.2. By completing the Order, the Buyer agrees that all data provided, necessary for the purchase process, are correct, complete, and true as of the date the Order is placed.

5.3. By completing the Order, the Buyer consents that the Seller may contact them through any available means agreed upon by the parties, in any situation where contacting the Buyer in connection with their Order is necessary.

5.4. The Seller may cancel the Order placed by the Buyer, following prior notification sent to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other, in the following cases: (a) non-acceptance of the transaction by the Buyer's card-issuing bank, in the case of online payment; (b) invalidation of the transaction by the payment processor, in the case of online payment; (c) data provided by the Buyer on the Site are incomplete and/or incorrect; (d) the Good is no longer available in stock, in which case any paid amounts will be fully refunded.

5.5. The Contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives, via email, the dispatch notification of the Order. The automatic registration confirmation of the Order does not represent its acceptance.

5.6. Availability of a Good is displayed on the product page ("in stock", "limited stock", "on order", "unavailable"). For "on order" Goods, the delivery time is communicated prior to confirmation.

6. Invoicing and payment

6.1. The price, payment method, and payment deadline are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods, the Buyer's obligation being to provide all information required for issuing the invoice in accordance with current legislation.

6.2. Accepted payment methods are: cash on delivery (cash or card upon receiving the package), bank transfer (payment details are communicated via email after placing the Order), and bank card — Visa, Mastercard, Apple Pay — via the Stripe payment processor, with secure payment processing. Altamag does not store bank card details; these are processed exclusively by the payment processor.

6.3. For Orders paid via bank transfer, the reservation of Goods is made for a period of 3 business days from placing the Order; failure to record payment within this timeframe gives the Seller the right to cancel the Order.

6.4. The invoice is transmitted to the Buyer electronically, to the email address associated with the Order, and/or is available in the Account under the "My Orders" section.

7. Delivery of Goods

7.1. Delivery is carried out via express courier (Fan Courier / Sameday) throughout Romania or via personal pickup from the physical store at Aleea Arhitect Duiliu Marcu no. 14, Craiova (Monday–Friday 09:00–18:00, Saturday 10:00–14:00).

7.2. Costs and delivery times are those specified on the "Delivery" page, which forms part of this contractual framework: free delivery for orders over 500 RON, and 25 RON for orders below this threshold; estimated delivery time of 1–2 business days in Oltenia and 2–4 business days across the rest of the country.

7.3. The Seller will ensure appropriate packaging of the Goods and transmission of accompanying documents. The risk of loss or damage to the Goods passes to the Buyer when they or a third party designated by them (other than the carrier) acquire physical possession of the Goods.

7.4. The Buyer has the right to inspect the package upon delivery and report to the courier and the Seller, as soon as possible, any visible damage to the packaging or discrepancies.

8. Right of withdrawal from Contract

8.1. The Consumer has the right to withdraw from the Contract without giving any reasons within 14 calendar days from the date of taking physical possession of the Good, pursuant to OUG 34/2014. The complete procedure, return methods, and refund terms are described in the "Return Policy", an integral part of this contract.

8.2. Exempted from the right of withdrawal, according to Art. 16 of OUG 34/2014, are, among others: (a) Goods made to the Consumer's specifications or clearly personalized; (b) computer programs, sealed audio/video recordings that were unsealed after delivery; (c) sealed Goods that cannot be returned for health protection or hygiene reasons and were unsealed after delivery; (d) Goods liable to deteriorate or expire rapidly; (e) Goods that are, after delivery, according to their nature, inseparably mixed with other items; (f) digital content not supplied on a tangible medium, if performance has begun with the Consumer's prior express consent and acknowledgment that they lose their right of withdrawal.

8.3. The right of withdrawal belongs exclusively to Consumers. For legal entity Buyers, potential returns are handled on a case-by-case basis through mutual agreement.

9. Warranties

9.1. All Goods sold by Altamag benefit from the legal warranty of conformity under OUG 140/2021: the Seller is liable to the Consumer for any lack of conformity existing at the time of delivery and established within 2 years from delivery for new products. For open-box and refurbished products, specific conditions (including Altamag's 12-month commercial warranty for refurbished items) are detailed on the "Service and Warranty" page, which forms part of this contractual framework.

9.2. The commercial warranty provided by the manufacturer or Altamag does not affect the legal rights of the Consumer provided by law, including the legal warranty of conformity.

9.3. The method of requesting warranty services, resolution timeframes, and available remedies (repair, replacement, price reduction, refund) are described on the "Service and Warranty" page.

9.4. For products benefiting from a 24-month warranty, Consumers (natural persons) may address warranty requests throughout the warranty duration, based on the tax invoice (and warranty certificate, where applicable), directly to any authorized service center of the manufacturer within Romania, without requiring prior approval from the Seller and without prejudice to the Consumer's legal rights against the Seller under OUG 140/2021.

10. Transfer of ownership of Goods

Ownership of the Goods passes upon full payment by the Buyer, at the location specified in the Order (delivery being understood as signing for receipt of the transport document provided by the courier or signing for receipt on the invoice in case of store pickup).

11. Liability

11.1. The Seller cannot be held responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, nor for damages resulting from improper use of the Goods after delivery or use contrary to the manufacturer's instructions.

11.2. By creating and using an Account, the Buyer assumes responsibility for maintaining the confidentiality of Account details and managing access to the Account, to the extent permitted by applicable law, being responsible for activity conducted through their Account.

11.3. Nothing in this document excludes or limits the Seller's liability in cases where it cannot be excluded or limited under applicable law, nor affects the legal rights of Consumers.

12. Intellectual and industrial property rights

12.1. Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text, and/or multimedia content presented on the Site, is the exclusive property of ALTANET S.R.L. or its partners (manufacturers, distributors), all rights obtained in this regard being reserved directly or indirectly (through usage and/or publication licenses).

12.2. The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or alter, use, display, or include any Content in any context other than the original context intended by Altamag, without the prior written consent of ALTANET S.R.L.

13. Reviews, comments, questions, and answers

13.1. Users can publish reviews, questions, and answers regarding Goods on the Site. By publishing, the User grants the Seller a non-exclusive license to display and use this content on the Site.

13.2. The following are prohibited: illegal, defamatory, obscene, or third-party rights-infringing content; personal information of other individuals; third-party advertising; reviews unrelated to the reviewed product. The Seller reserves the right to moderate and remove content that violates these rules.

13.3. Published reviews originate from Users of the Site; where a review originates from a buyer with a verified order, it is marked accordingly.

14. Commercial communications

14.1. Subscription to the newsletter is made by expressing explicit consent (subscription form or checked option during Account creation/Order placement).

14.2. The Buyer/User can modify their choice regarding commercial communications at any time by: accessing the unsubscribe link displayed in every message received from Altamag, or contacting the Seller at [email protected].

14.3. Operational communications related to an Order (confirmations, invoices, delivery status, return requests) do not constitute commercial communications and are sent in performance of the Contract.

15. Personal data processing

The processing of personal data of Users and Buyers is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and is described in detail in the "Privacy Policy", an integral part of this contract.

16. Use of cookies

The Site uses cookies and similar technologies under the conditions described in the "Cookie Policy", an integral part of this contract, complying with Law 506/2004 and GDPR.

17. Force majeure

17.1. Neither party shall be held liable for non-performance of its contractual obligations if such non-performance on time and/or properly, in whole or in part, is due to a force majeure event, as defined by the Romanian Civil Code.

17.2. If within 15 days from the occurrence of the force majeure event, it does not cease, each party shall have the right to notify the other party of the termination of the Contract by law, without either party being able to claim damages from the other.

18. Applicable law. Jurisdiction

This Contract is governed by Romanian law. Any disputes arising between Altamag and Buyers shall be resolved amicably, or, if not possible, by competent Romanian courts, respecting Consumers' rights to address the court of their domicile.

19. Alternative dispute resolution (ADR). ANPC

19.1. Consumers may address the National Authority for Consumer Protection (ANPC) — anpc.ro — or the Alternative Dispute Resolution Directorate within ANPC (ADR entity), which provides a free dispute resolution procedure between consumers and traders: reclamatiisal.anpc.ro.

19.2. The European Online Dispute Resolution (ODR) platform was discontinued by Regulation (EU) 2024/3228, ceasing operations in July 2025; the currently applicable mechanism is ADR, through the entity mentioned in point 19.1.

20. Product safety. Withdrawal / recall

20.1. Altamag exclusively markets products that comply with applicable safety requirements, in accordance with Regulation (EU) 2023/988 on general product safety.

20.2. In the event that a manufacturer or authority orders the withdrawal or recall of a product sold through the Site, Altamag will inform affected Buyers using the contact details associated with the Orders and communicate the steps to follow (return, repair, replacement, or refund, as applicable).

21. Waste electrical and electronic equipment (WEEE)

Information regarding the collection of used equipment, Altamag's obligations as a distributor, and collection points are available on the "WEEE and Environmental Protection" page, pursuant to OUG 5/2015.

22. Amendments to Terms and Conditions

Altamag reserves the right to amend this document. The version applicable to an Order is the one in force at the date the Order is placed; the current version, with the date of the last update, is permanently published on the Site.

ALTANET S.R.L. · Strada Caracal no. 162, Craiova, Dolj · CUI RO15748710 · J16/1373/2003
Email: [email protected] · Phone: +40 351 444 444